FAQ and guarantee
The money-back guarantee
Forecasts are probabilities, not certainties — so the risk is ours, not yours. If fewer than three of our top-five forecast topics appear in your paper, claim a full refund within 14 days of the exam. Email your order ID, get your money back. No forms, no argument.
Placeholder terms — exact wording FOR LAWYER REVIEW.
Are these the actual exam questions?
No — and anyone who tells you otherwise is selling something illegal. StudyLah forecasts which topics are likely, using 10 years of past papers, syllabus weightings, and setter patterns. Every practice question is written by us, in exam style. Nothing is leaked, and past papers are never recycled.
How accurate are the forecasts?
We publish the answer instead of asking you to trust us. After every sitting, the accuracy scorecard shows what we forecast against what appeared, per subject — hits and misses included.
How does the money-back guarantee work?
If fewer than three of our top-five forecast topics appear in your paper, you can claim a full refund within 14 days of the exam — email us your order ID and we process it, no forms and no argument. [Exact terms FOR LAWYER REVIEW.]
How do I get my PDFs?
Instantly. After payment you land on your download page and receive the same link by email. Links stay live for 7 days with up to 5 downloads per file — plenty to save them to your devices.
Can I share my PDFs with friends?
No. Every PDF is watermarked with the buyer's email and order ID on every page. Sharing breaks the terms of use — and honestly, the forecast is cheap enough that your friends can judge us on the free heatmap.
I take both O-Level and N(A)-Level subjects. Do bundles still work?
Yes. Bundle pricing applies per subject at that subject's level pricing, and the cart always charges you the cheapest valid combination — you never need to work it out yourself.
When should I buy?
The Forecast is built for your last 14 days, the Vault for your last week, and the Rehearsal for the days before the paper. Early-bird pricing runs when forecasts first release — join the free heatmap list and we'll tell you when.
What happens to my email address?
We store it with your consent timestamp (PDPA requires provable opt-in), use it to deliver what you asked for, and nothing else. Full details in the privacy policy.
Something else on your mind? Email hello@studylah.education.